WHEN SELLERS AREN’T INCLINED TO PRICE THEIR HOMES COMPETITIVELY, HERE’S A SHOPPING ANALOGY TO DRIVE THE POINT HOME.
By Gary Keller, co-founder and chairman, Keller Williams Realty
It’s one thing for your clients and prospects to read in the paper or hear on the news that home prices have declined. It’s quite another when the reality hits home, and you’re at the kitchen table helping a client come to terms with the fact that the price that they want or “need” isn’t in line with current market values.
Pricing conversations can be a critical moment of truth in any market, but when local market values have trended downward, pricing a home to sell – and explaining this dynamic to sellers – takes on a new dimension.
I was recently talking to Shaun Rawls, concerning the challenge of resetting seller’s expectations about the listing price and market value of their home. He offered some great perspectives and a solid script.
Gary: How are you counseling your agents to initiate pricing conversations with sellers?
Shaun: It’s a conversation that should be backed into, and is the case of so much of what we do, success hinges on asking good questions. Even though the media has given a lot of attention to the “down real estate market,” we need to keep in mind that most people have come to take for granted that home values would remain on a constantly upward trajectory. The last time they bought or sold a home, they essentially hit the pause button on market dynamics. That’s why, before we start talking price, it’s important to ask, “Tell me about when you bought this house.” That opens the conversation to a comparison of how the current market is different from the market that they remember.
Last week, Ignite, Keller Williams University’s (KWU) newest course, launched in more than 400 Keller Williams market centers across the United States and Canada.


